Vision Statement

To coordinate every request for an emergency response in a professional, accurate, and timely manner through technical excellence and collaboration.

Mission Statement

To utilize our advanced technology and highly trained staff to provide the reliable connection between citizen requests for emergency services and the appropriate emergency response.

Contact Info

Huntsville-Madison County
9-1-1 System


5827 Oakwood Road NW
Huntsville, AL 35806-1529


General Information:

(256) 722-7140

Addresses/Mapping/GIS:

(256) 722-7343

Board/Staff

9-1-1 Board and Staff

* The Huntsville-Madison County 9-1-1 Center’s Board of Commissioners is appointed by the Madison County Commission. Citizens from each county district representing the cities of Huntsville and Madison, as well as Madison County, represent the public’s interests in overseeing all 9-1-1 activities. The Huntsville-Madison County 9-1-1 Board Commissioners serve four (4) year staggered terms. The Board of Commissioners meet every two months at the Huntsville-Madison County 9-1-1 Center.